OFNL network status
There are currently 9 open incidents on the OFNL network. We track 959 reported incidents in total, covering outages and planned maintenance.
Current incidents
Stafford ST19.
There is essential maintenance taking place between the hours of 00:00 and 06:00 Friday 25/09/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Carfin ML1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Friday 25/09/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Bournemouth BH9.
There is emergency maintenance taking place between the hours of 09:00 and 16:00 Thursday 24/09/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
London RM3.
We have a network incident in London RM3 affecting phone and Internet services. Our team are looking into this and will provide an update by 15:30. Please do not reset your equipment.
High Wycombe HP11.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 07/08/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Bristol BS16.
There is essential maintenance taking place between 08:00 and 17:00 on 07/07/2026 Customers may experience an interruption to TV services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Cambridge
We have a network incident in Cambridge, CB25. Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area. We have requested a specialist TV engineer attend site and they will be attending today. We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
CT1 Folkestone.
We have been made aware that some customers may be experiencing signal degradation due to heavy winds/and or tree overgrowth. We have contacted our third party to see when they can visit the site.
London E17.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Recently resolved
Ongar CM5.
We have a network incident in Ongar CM5 affecting Internet services. Our team are looking into this and will provide an update by 11:00. Please do not reset your equipment.
Lowestoft NR32.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Wednesday 23/09/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Reading RG5.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 23/09/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Crawley RH10.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 23/09/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Thirsk YO7.
There is essential maintenance taking place between the hours of 09:00 and 18:00 on Wednesday 23/09/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Melksham SN12.
There is essential maintenance taking place between the hours of 23:00 and 06:00 between Wednesday 23/09/2026 and Thursday 24/09/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Aberdeen AB51.
There is essential maintenance taking place between the hours of 00:00 and 06:00 Thursday 24/09/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Exeter EX5.
There is essential maintenance taking place between the hours of 06:00 and 08:00 Thursday 24/09/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Wallyford EH21.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Wednesday 23/09/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Essex CO7.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 22/09/2026. Customers may experience an interruption to services for up to 20 minutes during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Ebbw Vale NP23 5BY.
We have a loss of phone and Internet services in the Rassau, Ebbw Vale, NP23 5BY postcode area, due to a loss of AC power to our equipment following wider power outages earlier in the day. Our team are looking into this and will provide an update by 22:00. Please do not reset your equipment.
Slough SL2 SL1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 am on Tuesday 22/09/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Derby DE1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 am on Tuesday 22/09/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
South Glamorgan CF71.
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 22/09/2026. Customers may experience an interruption to services for up to 30 minutes during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
London RM3.
We have a network incident in London RM3 affecting phone and Internet services. Our team are looking into this and will provide an update by 15:30. Please do not reset your equipment.
Bramley RG16 RG26.
We have a network incident in Bramley RG16 RG26 affecting Internet services. Our team are looking into this and will provide an update as new information becomes available. Please do not reset your equipment.
Devon PL19
There is essential third party maintenance taking place between the hours of 01:00 on 18/09/2026 through to 06:00 18/09/2026. Customers will experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.
Ludlow SY8.
There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 06:00 18/09/2026. Customers will experience interruption in their services during this time.
Aylesbury HP22
There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 07:00 18/09/2026. Customers will experience interruption in their services during this time.
Bicester OX26
There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 07:00 18/09/2026. Customers will experience interruption in their services during this time.