OFNL network status

There are currently 23 open incidents on the OFNL network. We track 1061 reported incidents in total, covering outages and planned maintenance.

Current incidents

Incident #415004OpenUpdated 14 Oct 2026 10:51hrs

BN27 East Sussex.

There is maintenance taking place between the hours of 08:00 and 14:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #416377OpenUpdated 14 Oct 2026 10:48hrs

EX5 Exeter.

There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #416184OpenUpdated 14 Oct 2026 10:37hrs

DA1 Dartford.

There is essential third party maintenance taking place between the hours of 08:00 and 16:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #411216OpenUpdated 14 Oct 2026 10:34hrs

RG26 Hampshire.

There is essential third party maintenance taking place between the hours of 08:00 and 16:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #411216OpenUpdated 14 Oct 2026 10:34hrs

RG26 Hampshire.

There is essential third party maintenance taking place between the hours of 08:00 and 16:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #402345OpenUpdated 14 Oct 2026 10:18hrs

B25 Birmingham.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #414409OpenUpdated 14 Oct 2026 09:53hrs

DN3 Doncaster.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #414412OpenUpdated 14 Oct 2026 09:50hrs

CM17 Essex.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #414414OpenUpdated 14 Oct 2026 09:49hrs

E20

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #411192OpenUpdated 14 Oct 2026 09:45hrs

IG6 Fairlop London.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #416842OpenUpdated 14 Oct 2026 09:18hrs

Newton Abbott

We have a network incident in Newton Abbott affecting Internet and Phone services. Our team are looking into this and will provide an update by 12:00. Please do not reset your equipment.

Incident #411236OpenUpdated 14 Oct 2026 09:05hrs

B1 Birmingham.

There is essential maintenance taking place between the hours of 08:00 and 16:00 on n14/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #413245OpenUpdated 13 Oct 2026 09:06hrs

SO22 Winchester.

There is maintenance taking place between the hours of 09:00 and 17:00 on Wednesday 14/10/2026. Customers may experience an interruption to TV services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #413577OpenUpdated 13 Oct 2026 08:47hrs

EX16 Devon.

There is maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 14/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #411490OpenUpdated 12 Oct 2026 08:59hrs

GL50 Cheltenham.

There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #414786OpenUpdated 12 Oct 2026 08:56hrs

W3 London.

There is essential maintenance taking place between the hours of 08:00 and 15:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #414179OpenUpdated 09 Oct 2026 08:23hrs

Southampton SO14.

There is essential maintenance taking place between the hours 08:00 until 16:00 on 12/10/2026. Customers may experience an interruption of their services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #413414OpenUpdated 21 Sep 2026 13:12hrs

London RM3.

We have a network incident in London RM3 affecting phone and Internet services. Our team are looking into this and will provide an update by 15:30. Please do not reset your equipment.

Incident #404922OpenUpdated 06 Aug 2026 08:52hrs

High Wycombe HP11.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 07/08/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #396624OpenUpdated 06 Jul 2026 07:58hrs

Bristol BS16.

There is essential maintenance taking place between 08:00 and 17:00 on 07/07/2026 Customers may experience an interruption to TV services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #402542OpenUpdated 30 Jun 2026 12:46hrs

Cambridge

We have a network incident in Cambridge, CB25. Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area. We have requested a specialist TV engineer attend site and they will be attending today. We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

Incident #400259OpenUpdated 12 Jun 2026 17:13hrs

CT1 Folkestone.

We have been made aware that some customers may be experiencing signal degradation due to heavy winds/and or tree overgrowth. We have contacted our third party to see when they can visit the site.

Incident #397213OpenUpdated 10 Jun 2026 08:36hrs

London E17.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Recently resolved

Incident #416962ResolvedUpdated 14 Oct 2026 18:19hrs

Caister NR29.

We have a network incident in Caister NR29 affecting Internet services. Our team are looking into this and will provide an update by 18:40. Please do not reset your equipment.

Incident #415927ResolvedUpdated 14 Oct 2026 16:53hrs

Huntingdon PE28.

We have a network incident in Huntingdon PE28 affecting Internet services. Our team are looking into this and will provide an update as soon as possible. Please do not reset your equipment.

Incident #414638ResolvedUpdated 14 Oct 2026 13:26hrs

RH10 Crawley.

There is essential third party maintenance taking place between the hours of 09:00 and 17:00 on Wednesday 14/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #415070ResolvedUpdated 14 Oct 2026 12:45hrs

NG12 - NOTTINGHAM.

There is essential maintenance taking place between the hours of 08:00 and 17:00 on Wednesday 14/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause

Incident #416410ResolvedUpdated 14 Oct 2026 09:11hrs

Aylesham CT3.

We have a network incident affecting TV services. Our team are looking into this and will provide an update by 12:00 Please do not reset your equipment.

Incident #415423ResolvedUpdated 14 Oct 2026 09:09hrs

IP1 & IP6 Suffolk.

There is essential third party maintenance taking place between the hours of 00:00 and on Wedesday 13/10/2026 Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #413995ResolvedUpdated 14 Oct 2026 09:08hrs

SP2 Wiltshire.

There is essential maintenance taking place between the hours of 00:00 and 03:00 on Wednesday 14/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #413755ResolvedUpdated 14 Oct 2026 08:51hrs

SE1 Southwalk.

There is essential third party maintenance taking place between the hours of 00:00 and on Wedesday 13/10/2026 Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #411245ResolvedUpdated 14 Oct 2026 08:49hrs

ME10

There is essential third party maintenance taking place between the hours of 00:00 and on Wedesday 13/10/2026 Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #411275ResolvedUpdated 14 Oct 2026 08:48hrs

LS14

There is essential third party maintenance taking place between the hours of 00:00 and on Wedesday 13/10/2026 Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #411022ResolvedUpdated 13 Oct 2026 08:19hrs

ME8 Kent.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 13/10/2026. Customers may experience an interruption to services for during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #411116ResolvedUpdated 13 Oct 2026 08:18hrs

HG3 Harrogate

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #412245ResolvedUpdated 13 Oct 2026 08:17hrs

EX31

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #412527ResolvedUpdated 13 Oct 2026 08:16hrs

MK43 Bedford

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #414386ResolvedUpdated 13 Oct 2026 08:15hrs

RG12

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #414393ResolvedUpdated 13 Oct 2026 08:14hrs

AB21

There is essential third party maintenance taking place between the hours of 01:00 and 06:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #413883ResolvedUpdated 13 Oct 2026 07:38hrs

OX11 Dicot.

There is essential maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.

Incident #416504ResolvedUpdated 13 Oct 2026 01:19hrs

Folkestone CT21.

We have a network incident in Folkestone CT21 affecting phone and Internet services. Our team are looking into this and will provide an update by 19:00. Please do not reset your equipment.

Incident #416366ResolvedUpdated 12 Oct 2026 20:23hrs

Stafford ST16 ST18.

We have a network incident in the Stafford ST16 and ST18 postcode areas affecting phone and Internet services. Our team are looking into this and will provide an update by 10:00. Please do not reset your equipment.

Incident #415442ResolvedUpdated 12 Oct 2026 08:34hrs

Kent ME10.

There is essential maintenance taking place between the hours 08:00 until 15:00 on 12/10/2026. Customers may experience an interruption of their services during this time. Please do not reset your equipment during this period. We apologise for the inconvenience this may cause.